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SEPBX
Get Exactly What You Need
SEPBX
We connect local businesses to the rest of the universe with a powerful VoIP business phone system
SEPBX has been proudly providing high quality products and services to the New York area since 2000. What differentiates us from other businesses is our ability to truly connect with our customers, and provide the exceptional, compassionate service they deserve. To learn more, simply browse through our site.
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Our Background
How We Got Here
Since being established in 2000, SEPBX has been known for an unparalleled commitment to customer satisfaction. It’s this standard of excellence that has provided the impetus for us to grow into the business we are today. For more information about the products and services we provide, reach out today.
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SEPBX Services
We Put Your Phone Needs First
We’re committed to helping our customers every step of the way and providing useful services to take care of all their needs. Read below to learn about the range of services we provide. We’re constantly growing and expanding our service options, so if you have something in mind that we don’t yet provide, we’d love to hear about it.
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Customer Service Call
Frequently utilized by most of our customers, this service has been essential to success on many occasions. When it comes to all of our services, you can count on us to take care of your every need. We pride ourselves on our exceptional customer service, and guarantee you’ll love working with our team. Let us know how we can assist you today.
Features
Take your work anywhere
Stay in touch with your team & customers from wherever with mobile apps.
Use your office number and make free calls even when on the move.
Connect remote offices and eliminate interoffice call charges.
Web-based interface allows you to manage extensions from anywhere.
Call Routing
With advanced call routing, your company systematizes how they direct incoming phone calls. You can route an inbound call by customer type, purpose, issue ownership, agent performance, and staff availability.
You’ll never connect a customer call to the wrong agent ever again.
Auto Attendant
It takes a lot to remain warm, upbeat, and effective at handling calls all day. That’s why your customer-facing staff needs all the help they can get.
An auto-attendant helps answer, escalate, and route all incoming calls with courtesy. You don’t need a human switchboard operator.
It’s a win-win. A virtual receptionist helps you:
Call Screening
Call screening helps you make a smart decision on whether to take or reject an incoming call. This feature uses caller IDs to filter which calls to decline, accept, escalate, or send to the voicemail.
Call screening reduces crank calls, spam, and other unwanted calls. Agents can also use it to prioritize and accept only high-value calls on their phones/devices.
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Help Center
What is Voice Over Internet Protocol (VoIP)
Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. Also, while some VoIP services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter.
How VoIP / Internet Voice Works
VoIP services convert your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination. VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter. In addition, wireless "hot spots" in locations such as airports, parks, and cafes allow you to connect to the Internet and may enable you to use VoIP service wirelessly.
What Kind of Equipment Do I Need?
A broadband (high speed Internet) connection is required. This can be through a cable modem, or high speed services such as DSL or a local area network. A computer, adaptor, or specialized phone is required. Some VoIP services only work over your computer or a special VoIP phone, while other services allow you to use a traditional phone connected to a VoIP adapter. If you use your computer, you will need some software and an inexpensive microphone. Special VoIP phones plug directly into your broadband connection and operate largely like a traditional telephone. If you use a telephone with a VoIP adapter, you'll be able to dial just as you always have, and the service provider may also provide a dial tone.
Is there a difference between making a Local Call and a Long Distance Call?
Some VoIP providers offer their services for free, normally only for calls to other subscribers to the service. Your VoIP provider may permit you to select an area code different from the area in which you live. It also means that people who call you may incur long distance charges depending on their area code and service.
Some VoIP providers charge for a long distance call to a number outside your calling area, similar to existing, traditional wireline telephone service. Other VoIP providers permit you to call anywhere at a flat rate for a fixed number of minutes.
What is the Advantages of VoIP
Lower cost – Many consumers and businesses alike have realized substantial cost savings and lowered their phone bills by over 60%.
High-quality sound – There’s a noticeable difference in the call quality, so the audio isn’t muffled or fuzzy.
Advanced features – Leverage premium features to run your company such as auto attendants, call recording, and call queues. They’re often included with business phone service plans
Business phone numbers for a remote work team – Use your phone service wherever you work. No technical setup is necessary if you work from home. The good news is that VoIP desk phones aren’t expensive, and you can even get them for free from your VoIP service provider. Plus, providers include a mobile app that you can use on your desktop or mobile device to make calls instead of using a traditional handset.
How much does VoIP cost?
VoIP is surprisingly inexpensive when you consider all its capabilities. The short answer is that you can expect to pay approximately $20 per user per month for VoIP. The cost savings are quite dramatic compared to a traditional phone system or on-premises PBX.
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